Cancel/Change Order

 

Effective Date: June 19, 2026

This Cancellation & Order Change Policy explains how customers can request changes or cancellations to orders placed on https://TravelGone.com/. By placing an order, you agree to the terms outlined below.

1. Order Processing Overview

Once an order is placed, it is quickly moved into our fulfillment system to ensure fast processing and delivery.

Our standard timeline includes:

  • Cut-off Time: 5:00 PM EST (Monday–Friday)
  • Handling Time: 1 business day
  • Carriers: USPS, UPS, FedEx

Because processing begins shortly after an order is placed, changes or cancellations are only possible within a limited timeframe.

2. Order Cancellation Policy

Customers may request a cancellation only before the order has been processed or shipped.

Cancellation Eligibility:

  • Orders can be canceled only if they have NOT entered fulfillment
  • Orders placed after cut-off time may begin processing the next business day
  • Once an order is shipped, it cannot be canceled

If Cancellation is Approved:

  • A full refund will be issued to the original payment method
  • No cancellation fees apply
  • Refund processing may take standard payment provider timeframes

3. Order Change Policy

We allow limited modifications to orders under specific conditions.

Eligible Changes Include:

  • Shipping address correction (minor edits only)
  • Customer contact information updates
  • Order adjustments before fulfillment begins

Changes That May NOT Be Possible:

  • Product substitutions after processing begins
  • Adding or removing items once the order is in fulfillment
  • Changing shipping method after shipment

4. Timeframe for Changes or Cancellations

Because orders are processed quickly, requests must be submitted as soon as possible.

Request Timing Table

Order Status

Cancellation Allowed

Changes Allowed

Pending (not processed)

Yes

Yes

Processing (packed)

No

Limited

Shipped

No

No

Once an order has been shipped, it enters the shipping carrier’s network and can no longer be modified.

5. How to Request a Cancellation or Change

To request a cancellation or order modification, contact our support team immediately.

Required Information:

  • Full name used on the order
  • Order number
  • Email address
  • Description of the requested change or cancellation

Contact:

We recommend contacting us as soon as possible after placing your order to improve the likelihood of approval.

6. After Shipment Policy

If your order has already been shipped:

  • It cannot be canceled or modified
  • You may still request a return under our Return & Refund Policy (60-day return window)
  • Tracking information will be provided once the order is dispatched

Customers are responsible for reviewing their order details carefully before checkout.

7. Incorrect Shipping Information

If an incorrect address is provided:

  • Contact us immediately before shipment
  • If the order has not shipped, we will attempt to update the address
  • If the order has shipped, we cannot reroute or change delivery details

Packages returned due to incorrect addresses may require reshipment fees.

8. Refused or Undeliverable Orders

If an order is refused upon delivery or returned to sender due to customer error:

  • Refunds may be issued minus shipping costs (if applicable)
  • Additional shipping fees may apply for reshipment
  • Processing time begins once the returned item is received

9. Partial Fulfillment Cases

In some situations, an order may be partially fulfilled before a cancellation request is received.

In such cases:

  • Only unprocessed items may be eligible for cancellation
  • Shipped items will follow standard return procedures
  • Refunds will be issued accordingly after evaluation

10. Limitations and Rights

TravelGone reserves the right to:

  • Deny cancellation or change requests once processing has begun
  • Refuse modifications that may impact order accuracy or fulfillment speed
  • Cancel orders suspected of fraud or unauthorized activity

All decisions are made to ensure operational efficiency and accurate order fulfillment.

11. Customer Responsibility

Customers are responsible for:

  • Reviewing order details carefully before completing checkout
  • Ensuring shipping information is accurate
  • Contacting support promptly for any changes or cancellation requests

Delays in contacting support may result in the order already being processed or shipped.

12. Support Information

For all cancellation or order change requests:

We aim to respond as quickly as possible during business hours.

13. Final Statement

TravelGone is committed to providing a smooth and efficient ordering experience. Because we process orders quickly to ensure fast delivery, cancellations and modifications are only possible within a short window before fulfillment begins.

We encourage customers to carefully review all order details before completing checkout to avoid issues.