Return & Refund Policy

Effective Date: June 19, 2026

This Return & Refund Policy applies to all purchases made through https://TravelGone.com/. It explains how returns are handled, eligibility requirements, refund processing timelines, and customer responsibilities. By placing an order with TravelGone, you agree to the terms outlined below.

1. Overview

TravelGone is committed to providing a fair and transparent return experience. We offer a 60-day return window to ensure customers have sufficient time to evaluate their purchase.

If you are not fully satisfied with your order, you may request a return or refund in accordance with the conditions described in this policy.

2. Return Eligibility (60-Day Return Window)

Customers may request a return within 60 days from the date of delivery.

Eligible Conditions:

To qualify for a return, items must meet the following requirements:

• Item is returned within 60 days of delivery
• Item is in original condition (unused, unworn, and unaltered)
• Item includes original packaging (when applicable)
• Item is not damaged due to misuse, negligence, or improper handling

Non-Returnable Situations:

Returns may not be accepted if:

• The return request is made after 60 days
• The item shows signs of wear, damage, or misuse
• The item is missing components or original packaging due to customer handling
• The item was marked as final sale (if applicable)

3. Return Request Process

To initiate a return, customers must contact our support team before sending any items back.

Steps to Request a Return:

1. Email support@TravelGone.com
2. Include your order number and reason for return
3. Wait for return approval and instructions
4. Ship the item to the provided return address (if approved)

Returns sent without prior approval may not be accepted or processed.

4. Return Shipping

• Customers are responsible for safely packaging returned items
• Return instructions will be provided upon approval
• We recommend using a trackable shipping service to ensure safe delivery

TravelGone does not charge any return processing or restocking fees.

5. Refund Policy (12-Day Processing Time)

Once the returned item is received and inspected, refunds will be processed within 12 business days.

Refund Timeline:

Refunds are issued to the original payment method used at checkout.

6. Refund Eligibility

A refund will be approved if:

• The returned item meets all eligibility conditions
• The return has been received and verified
• The item matches the original order details

Once approved, refunds are processed in full without any deductions.

7. No Fees Policy

TravelGone applies a no-fee refund policy, meaning:

• No restocking fees
• No processing fees
• No cancellation penalties after approval

Customers receive the full eligible refund amount once the return is approved.

8. Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 7 days of delivery.

Required Information:

• Order number
• Photos of the item and packaging
• Description of the issue

Once verified, we will offer a replacement or full refund at no additional cost.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or payment provider account again
2. Contact your credit card company (processing delays may occur)
3. Contact your bank for further processing updates

If the issue persists, you may contact us for assistance.

10. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

• Once an order enters fulfillment or has shipped, it cannot be canceled
• If cancellation is approved before processing, a full refund will be issued

11. Exchanges

We do not offer direct exchanges. If you need a different item:

1. Request a return for the original item
2. Place a new order for the desired item

This ensures faster processing and availability.

12. Shipping Costs on Returns

• Initial shipping fees are non-refundable unless the return is due to an error from TravelGone (wrong or defective item)
• Return shipping costs are typically the responsibility of the customer unless otherwise approved

13. Inspection Process

All returned items are inspected upon receipt to confirm eligibility.

Inspection checks include:

• Product condition
• Packaging integrity
• Matching order details
• Evidence of use or damage

Only items that pass inspection will be approved for refund.

14. Partial Refunds

In certain cases, partial refunds may be issued if:

• Items are returned with minor damage
• Accessories or components are missing
• The item shows signs of limited use that do not affect core functionality

15. Customer Responsibilities

Customers are responsible for:

• Ensuring correct return packaging
• Providing accurate order details
• Shipping items within the return window
• Following return instructions provided by support

Failure to follow instructions may delay or invalidate the return process.

16. Policy Limitations

TravelGone reserves the right to:

• Reject returns that do not meet eligibility criteria
• Decline refunds for items outside the return window
• Modify this policy at any time to reflect operational updates

All changes will apply to orders placed after the effective date unless otherwise stated.

17. Support Information

For all return and refund inquiries:

• Email: support@TravelGone.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond to all inquiries as quickly as possible during business hours.

18. Summary of Key Terms

19. Final Statement

TravelGone values customer satisfaction and aims to provide a fair, transparent, and efficient return and refund experience. Our 60-day return window and fee-free refund process are designed to give customers confidence and flexibility when shopping with us.

For any assistance, our support team is always available during business hours to help guide you through the return or refund process.