FAQs

 

Effective Date: June 19, 2026

This FAQ section provides answers to the most common questions about ordering, shipping, returns, payments, and general store policies at https://TravelGone.com/. If you need further assistance, you can always contact our support team.

1. Where is my order confirmation?

Once your order is successfully placed, you will receive an order confirmation email shortly after checkout.

If you do not see it:

  • Check your spam or junk folder
  • Ensure you entered the correct email address
  • Contact support if you still cannot locate it

2. How long does shipping take?

Total delivery time includes handling and transit.

  • Handling time: 1 business day
  • Transit time: 2–6 business days
  • Total delivery time: 3–7 business days

Delivery times may vary depending on carrier performance and location.

3. What is the shipping cost?

We offer a flat shipping rate:

  • Standard shipping: $6.99 per order

There are no hidden fees added at checkout.

4. When will my order be shipped?

Orders are typically shipped within 1 business day after processing.

Orders placed after 5:00 PM EST (Monday–Friday) will be processed the next business day.

5. Which carriers do you use?

We ship using trusted carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx (Federal Express)

Carrier selection depends on delivery location and shipping efficiency.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email.

You can:

  • Use the tracking link provided
  • Monitor updates directly on the carrier’s website

Tracking updates may take 24–48 hours to appear after shipment.

7. Can I change or cancel my order?

Yes, but only before the order is processed or shipped.

  • Orders can be changed or canceled only during the processing stage
  • Once shipped, orders cannot be modified or canceled
  • After shipment, you may request a return under our Return Policy

8. What payment methods do you accept?

We currently accept:

  • PayPal
  • Venmo

No other payment methods are available at this time.

9. Is my payment secure?

Yes. All payments are processed securely through PayPal and Venmo.

We do not store full payment card or account details on our servers.

10. What is your return policy?

We offer a 60-day return window starting from the date of delivery.

  • Items must be returned in eligible condition
  • No restocking or processing fees apply
  • Refunds are issued after inspection

11. How long do refunds take?

Refunds are processed within:

  • Up to 12 business days after the returned item is received and approved

Refunds are issued to the original payment method.

12. Are there any fees for returns or refunds?

No.

TravelGone does not charge:

  • Restocking fees
  • Processing fees
  • Refund fees

Customers receive the full eligible refund amount.

13. What if my package is delayed?

If your package is delayed:

  • Check tracking updates regularly
  • Allow up to the full delivery window (7 business days total)
  • Contact support if there are no updates for an extended period

Carrier delays may occur due to weather or high shipping volume.

14. What if my package is lost or not delivered?

If your tracking shows delivered but you did not receive it:

  • Check around your delivery location
  • Ask household members or neighbors
  • Contact the carrier
  • If unresolved, contact TravelGone support for assistance

15. Can I return an item after 60 days?

No. Returns are only accepted within 60 days of delivery.

Requests made after this period cannot be processed.

16. Do you offer exchanges?

No. We do not offer direct exchanges.

Instead:

  • Return the original item (if eligible)
  • Place a new order for the replacement item

17. What should I do if I entered the wrong address?

Contact us immediately.

  • If the order has not shipped, we may be able to update the address
  • If the order has shipped, changes are no longer possible

18. Do you ship internationally?

Shipping availability may vary. If international shipping is not offered at checkout, only domestic shipping is supported.

19. How can I contact customer support?

You can reach our support team at:

We respond as quickly as possible during business hours.

20. Final Note

TravelGone is committed to providing a smooth and transparent shopping experience. If your question is not listed here, our support team is always available to assist you with any order-related concerns.