Shipping & Delivery

Effective Date: June 19, 2026

This Shipping Policy outlines how orders placed on https://TravelGone.com/ are processed, shipped, tracked, and delivered. By placing an order with TravelGone, you agree to the terms described below. This policy is designed to ensure full transparency regarding timelines, costs, carriers, and customer responsibilities.

1. Order Processing Overview

All orders are processed in a structured fulfillment system to ensure accuracy, quality control, and timely shipment.

Once an order is placed, it goes through the following steps:

• Order confirmation is issued immediately after checkout
• Payment is verified at the time of purchase
• Orders enter the fulfillment queue for handling
• Items are picked, packed, labeled, and prepared for shipment
• Packages are handed over to the assigned carrier

Every order is carefully checked before dispatch to ensure correct item fulfillment and packaging integrity.

2. Handling Time

Handling time refers to the time required to prepare your order before it is shipped.

• Standard Handling Time: 1 business day
• Business Days: Monday – Friday (excluding public holidays)

Orders placed after the cut-off time will be processed on the next business day.

3. Order Cut-Off Time

To ensure same-day processing eligibility, TravelGone operates under a strict daily cut-off schedule:

• Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
• Processing Days: Monday – Friday

Cut-Off Processing Table

Orders placed after cut-off or during weekends are processed on the next available business day.

4. Shipping Rates

TravelGone uses a simple flat-rate shipping structure to keep costs transparent and consistent.

Standard Shipping Rate

Key details:

• Flat rate applies per order unless otherwise stated
• No hidden or additional shipping charges are added at checkout
• Shipping fees are non-refundable once the order has been dispatched

5. Handling & Transit Timeline

TravelGone ensures a reliable delivery experience with clear time expectations.

• Handling Time: 1 business day
• Transit Time: 2–6 business days
• Total Estimated Delivery Time: 3–7 business days

Delivery Timeline Breakdown

Delivery times may vary slightly depending on location, carrier delays, weather conditions, or peak shipping periods.

6. Shipping Carriers

TravelGone partners with reliable and established carriers to ensure safe and timely delivery.

Supported Carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)

Carrier selection depends on:

• Delivery destination
• Package size and weight
• Shipping speed and availability

TravelGone reserves the right to select the most efficient carrier for each shipment to ensure optimal delivery performance.

7. Order Tracking

Every shipped order includes tracking information.

Tracking Process:

1. A shipping confirmation email is sent after dispatch
2. Tracking number and carrier details are included
3. Customers can monitor shipment progress in real time

Tracking Activation:

• Tracking may take 24–48 hours to update after shipment
• Initial scans may not appear immediately until processed by the carrier

Common Tracking Updates:

• Label Created
• In Transit
• Arrived at Facility
• Out for Delivery
• Delivered

8. Delivery Confirmation

An order is considered successfully delivered once the carrier marks it as “Delivered” to the address provided at checkout.

Important notes:

• Customers must ensure shipping information is accurate
• TravelGone is not responsible for incorrect address submissions
• If a package is marked delivered but cannot be found, customers should check surroundings, mailrooms, or neighbors before contacting support

9. Shipping Address Responsibility

Customers are fully responsible for providing accurate shipping information at checkout.

Required Information:

• Full name
• Street address
• Apartment/unit number (if applicable)
• City, state, ZIP code

Address Changes:

• Address modifications are only possible before order shipment
• Once shipped, addresses cannot be changed or redirected

Incorrect addresses may result in delays, returned shipments, or additional reshipping fees.

10. Lost, Delayed, or Missing Packages

Although rare, delivery issues may occur due to carrier-related factors.

If Your Package Is Delayed:

• Allow the full transit window (up to 6 business days)
• Monitor tracking updates regularly

If Your Package Shows “Delivered” but Not Received:

• Check all delivery areas carefully
• Confirm with household members or neighbors
• Contact the carrier using tracking information
• If unresolved, contact TravelGone support

Investigations may be opened with the carrier when necessary.

11. Partial Shipments

In some cases, orders may arrive in multiple packages.

This may occur due to:

• Items shipped from different fulfillment locations
• Inventory availability timing
• Size or packaging constraints

Each shipment will have its own tracking number.

12. Shipping Restrictions

Certain limitations may apply depending on carrier and destination:

• Some rural areas may experience extended delivery times
• P.O. Boxes may not be supported by all carriers
• International shipping is not guaranteed unless explicitly stated
• Orders may be split depending on fulfillment requirements

13. Delays and External Factors

TravelGone strives to maintain accurate delivery timelines; however, delays may occur due to external conditions beyond our control, including:

• Severe weather events
• National holidays
• Carrier operational delays
• High-volume order periods
• Supply chain disruptions

We appreciate your understanding in such cases.

14. Shipping Support

Our support team is available to assist with any shipping-related inquiries.

• Support Hours: 8:00 AM – 7:00 PM (EST)
• Days: Monday – Saturday
• Email: support@TravelGone.com

Support Can Assist With:

• Order tracking assistance
• Delivery status updates
• Address verification (before shipment)
• Carrier coordination
• Missing or delayed shipment inquiries

For faster support, please include your order number and tracking details.

15. Summary of Shipping Terms

16. Policy Updates

TravelGone reserves the right to modify or update this Shipping Policy at any time to reflect operational changes, carrier adjustments, or service improvements. Any updates will take effect immediately upon publication on https://TravelGone.com/ unless otherwise stated.

Customers are encouraged to review this policy periodically to stay informed of any changes that may affect shipping services.

17. Final Statement

TravelGone is committed to providing a reliable and transparent shipping experience for every customer. Through structured processing, trusted carrier partnerships, and clearly defined timelines, we aim to ensure that your orders are delivered safely and efficiently.

For any questions or concerns regarding shipping, our support team is always available to assist you during business hours.